Spore has been one of the most highly anticipated computer games of the last few years, and over the past few months many internet forums that I frequent have been buzzing with excitement about the revolutionary gaming experience that game has been expected to provide. As an avid gamer, I of course have been looking forward to buying my copy of the game and seeing what all the fuss is about. However, in spite of the fact that the game launched successfully on 5th September I haven’t purchased it – worse than that, it looks like I won’t be able to play it at all as there doesn’t seem to be a way of actually buying the game.
What I’m referring to here is the crippling DRM that the makers of Spore, Electronic Arts, have used to ‘protect’ the game. The SecuROM DRM software ensures that any legitimate copy of the game cannot be installed more than three times. Once a player has exhausted their three allowed installs, nothing but a call to EA customer services pleading innocence and providing information to verify the legitimacy of their copy will enable them to keep playing.
Now I may be missing something here, but it seems to me that EA are in effect charging customers to rent their game, not to buy it. And it seems I’m not alone in holding that view – a quick glance at the Spore entry on Amazon.com shows that 2,016 of the 2,216 total reviews give the game just one star; the vast majority of which cite DRM concerns as the main reason for the low rating.
On the surface of it, aside from the questionable principle of treating customers as guilty until proven innocent, limiting people to installing the game three times may sound like a non-issue. However in my experience there have been a whole raft of reasons to install games I own more than three times. Off the top of my head these have included when:
- I’ve needed to reinstall or upgrade my operating system
- My hard drive has failed and I’ve replaced it with a new one
- I have uninstalled a game as I know I won’t be playing it for a while, and have since decided to install it again
- I’ve bought myself a new computer
- I want to play the game on more than one of my own computers
EA have been quick to point out that according to their figures people like me, who install computer games more than three times, are in a very small minority. To an extent that may be the case, but really the point is irrelevant. Surely any paying customer should have the freedom to install the game as many times as they need to in order to continue playing it?
What baffles me about EA’s approach to using DRM is that by attempting to thwart software piracy they have alienated a large proportion of the player base they most need on their side when making the launch of any new game successful; namely the hardcore gamers that will make or break the game by spending countless hours playing and then telling the world how good (or bad) it is. It just so happens that most hardcore gamers are fairly tech savvy and don’t react too kindly when games developers burden their hardware with overly restrictive DRM that uses system resources to repeatedly ‘phone home’.
Even before the official launch of Spore, a fully working cracked version was available to download online. It shouldn’t come as any surprise at all that someone managed to bypass the DRM in place and distribute a complete version of the game illegally – the overwhelming majority of games in the market today face the same problem. The massive issue that EA faces is that they have broken a golden rule with the launch of Spore; they have given the customers who paid for a legitimate version of the game a worse gaming experience than those who downloaded a copy illegally. Players who downloaded a cracked version need not worry themselves about the DRM using resources on their computer, and could reinstall the game as many times as they wished to.
Despite a lack of direct evidence to compare the reasons various players may have chosen to acquire the game through legal or illegal channels, I would wager that there is a substantial group of people out there who would have happily paid for a legitimate copy of Spore had the DRM not been in place, but on finding out the nature of what they would be paying for have downloaded an illegal copy instead.
A couple of months ago I spent a few glorious hours playing on Populous: The Beginning, a game I have extremely fond memories of that was released ten years ago by Bullfrog (who have since been bought by EA). Installing and launching the game was a surprisingly straightforward affair, but it did make me wonder – if when I had tried to install the game I had received a message telling me that I had used up my quota of installations and needed to contact EA customer services to be questioned about the legitimacy of my game before I could continue to play, I probably wouldn’t have bothered.
I’m disappointed that I haven’t been able to play Spore, and have considered the possibility of throwing caution to the wind and buying the game knowing the implications. But ultimately if it requires potential customers to send a message to EA by refusing to buy games that use such restrictive measures to convince them that the use of DRM is causing more harm than good, avoiding a few hours of enjoyment playing the game seems a small price to pay.